Returns PolicyIf you are not 100% satisfied with your purchase, please feel free to return any item to us within 3 calendar days of receipt. This policy also refer to items that you may have received damaged, faulty or incorrect. Kindly note the following:
- The actual books needs to be received at Book a book in same condition as received by customer (if its wrong book)
- The item needs to be received by Book a book within 2 weeks (14 calendar days)
- If the book was used we may charge if a normal rental.
- Please include your order number or dispatch note inside the returned parcel.
Wrong orders and Damaged returns (non rental Returns)
- Most items purchased on bookabook.co.za can be returned to us for a full refund.
- Please see [Non-returnable products] to ensure that your product is eligible for return.
- Please contact us at [email protected], if you are unsure if an item is returnable.
Refund and return policy
Section 44 of the Electronic Communications and Transactions Act may apply to your order.
Section 44 is only applicable if you are a natural person – in other words, a human being. You must also be the end user of the goods or service. If you qualify as a consumer under the ECT Act, you may be entitled to cancel some electronic transactions within seven days, without reason or penalty. You must return any goods in new condition with all packaging and materials. We will refund the purchase price of the goods (minus the direct costs of returning the goods) within 30 days of the date of return request. The original delivery charge will not be refunded and the cost for returning the parcel is at your expense. Please include your order or invoice number in the box of the return so that your refund can be processed. The following goods cannot be returned in terms of the ECT Act: Unsealed video games, software or other audio or video recordings. Books, magazines or other periodicals, and items that have specially been sourced for you. (Stated as special orders)
Section 56 of the Consumer Protection Act may also apply to your order.
Section 56 will only apply if you are a natural person – in other words, a human being, or a juristic person (like a company, trust or closed corporation) with an annual turnover of less than R2 million. If you qualify as a consumer in terms of the CPA then all of our goods sold to you are sold with an implied warranty of quality against any defects for six months of normal householder business use, from the time we supplied the goods. Defective goods are those that had a defect or were unsafe when we supplied them. A defect usually means that the goods were manufactured using materials, components or workmanship below an acceptable standard. You must prove that goods are defective. Deliver the defective physical goods under warranty to us or post them by normal prepaid registered post, insured against loss, damage and theft. The street and postal addresses for all returns are the same as for our customer services department, details of which are below. 41 Juta street Braamfontein Johannesburg 2001 South Africa Once we have received the package, we will notify you that we have received the physical goods. Please note that it is your responsibility to ensure that the package is delivered to Book a book within the returns window provided and at the correct address. If you claim that our goods are defective, our technicians will examine the goods for defects. In the case of physical goods, our technicians will examine the actual goods. They will report to us whether the goods were defective, were misused or are of good quality. If our technician reports that the goods were misused, were of good quality, were not provided to you for a specific purpose or were suitable for that purpose, then we will not replace or refund the goods. If you choose for us to replace or repair the goods, we will contact you as soon as reasonably possible to organise the necessary steps to repair or replace the goods. If you choose for us to make a refund, we will contact you and arrange payment of the refunded amount into a bank account of your choice within 30 days of cancellation. If we do not accept that we supplied defective or unsuitable goods, and our returns department has not been able to help, any customer may still take the matter up with the consumer goods and services ombuds http://www.cgso.org.za/ or other dispute resolution body, or take legal action. The dispute resolution procedures under the CPA do not necessarily apply to all transactions with us. This policy does not exclude any other rights customers may have. We aim for complete customer satisfaction. We respect our customers’ rights and always try to comply with best practice and all relevant laws. If you are not satisfied with any of our goods, or have any questions, please contact our customer services department and have your invoice number ready. We will try our best to solve your problem.
We will either replace the item or refund you for any item that you receive that does not match the description advertised on the website. We will usually need you to return the item to us at no additional cost to yourself. Please log a return within 3 days, where the item is not what you ordered.
How it's done
Wrong Books orderedThe below procedure is related to unwanted / incorrect / damaged on arrival and sub-standard items.
- Send email to [email protected] (24 – 48 hours)
- you will get a waybill to print out with instructions on how to pack the books.
- Courier will collect the books and the printed waybill separate.
- in less than 7 days you will get refund in form of store wallet credit or your bank details will be requested and we will deposit into your account. Please give your bank enough time to process your funds.
Book rental returns
- Click the “return books” page on the website.
- Follow instructions in the page.